The OT™ Iron shaft doesn’t use traditional prepreg sheet, but instead uses a new material for the golf shaft industry called Tow Prepreg. Tow Prepreg uses carbon fibers that are arranged in super-strong “bundles” (the way a steel cable is made). These bundles are impregnated with resin to create the Tow Prepreg, and then woven together like a braid. The “braiding” technology using Tow Prepreg is incredibly resistant to twisting and ovaling and creates a shaft with no spine, so the shaft performs more consistently than a shaft made with traditional sheet prepreg. The braiding also minimizes vibration, to provide the better feedback that’s so important for iron play.
Apparel and Accessories
Regular priced items purchased online can be returned or exchanged within 30 days of purchase. Refunds on regular priced items will be provided via the original method of payment and original payment card(s).
Sale items can be exchanged for another item, or for store credit within 14 days of purchase. Store credit for sale items will be applied to a Tour Experience Golf gift card. A receipt is mandatory for all returns or exchanges.
Returning Online Purchases
Returns for courier orders purchased online can be done through mail or returned to any Tour Experience Golf Store within 30 days of purchase. You are responsible for shipping costs when returning items. In the event that the wrong item has been sent to you, please contact email@example.com and they will provide you with a return label for any Courier Orders.
Courier orders can only be cancelled prior to being shipped. If your item has been shipped we’re unable to cancel the order.
Store Pick Up
Store pick up orders can be returned or exchanged at any Tour Experience Golf store within 30 days. To return in-store, bring your original receipt.
Apparel and accessory items accompanied by a gift receipt can be exchanged in-store for store credit within 30 days of purchase. Store credit will be applied to a Tour Experience Golf gift card. Gift receipts are not issued or accepted for online orders.
All gift cards are Final Sale. Gift cards cannot be redeemed for cash.
Stock Golf Clubs
Regular priced stock items purchased online can be returned for store credit or exchanged within 30 days of purchase, subject to their condition,* and are subject to a 15% restocking fee. Original shipping and handling charges are nonrefundable. Store credit will be applied to a Tour Experience Golf gift card.
Any online stock sale items are Final Sale.
Returns cannot be done in-store and must be arranged by our Orders Team. Please contact firstname.lastname@example.org.
*Any stock clubs will not be eligible for store credit/exchange if they have visible marks on the top of the club head. Only normal golfing wear and tear will be accepted.
Return shipping and return pick up fees are your responsibility and are non-refundable.
Custom Clubs and Custom Accessories
All online custom orders are made to suit your unique specifications. For this reason, all custom online orders will be Final Sale.
Final sale items
All online custom club / component orders, demos, sale priced items are Final Sale and are not eligible for a refund, store credit, or exchange.
Courier Delivery & Warranty
At time of delivery, ensure the package does not appear damaged. If damaged, do not accept the delivery from the courier and contact email@example.com. To report golf equipment damaged in transit, contact our Orders Team at firstname.lastname@example.org within 24 hours of delivery. To report a club/component defect, contact our Orders Team at email@example.com within the specified warranty period.